CRO Manager






3+ years

We are looking for a talented and passionate CRO Manager to join the Organic team, working on clients across a range of sectors. The right candidate must be a self-starting individual, with strong organisational skills and a proven background in conversion rate optimisation and website user experience. Managerial experience, although not essential, will be advantageous. Your core activities will include:  
  • Owning CRO strategy across our client base
  • Designing and delivering effective A/B and MV tests that have a meaningful impact on client KPIs
  • Reporting on test performance and working with development teams to run & implement successful tests
  • Growing Return’s CRO client base 

  • About You:

    • You have 3 years experience in conversion rate optimisation
    • You have a strong track record in delivering effective AB/MV tests
    • You’ve got strong organisational, project management and time-keeping skills, as well as excellent written and communication skills
    • You have excellent knowledge of essential CRO tools such as Google Optimize, VWO, Hotjar & Google Analytics
    • You are highly organised and proactive with strong planning and time management skills
    • You have the ability to remain calm under pressure and deliver quality work within tight deadlines
    • You’ve got experience in managing / mentoring junior team members

      Key Areas of Accountability:
    • Developing & implementing CRO strategy across all clients
    • Analysing on-site data to identify issues in the customer journey 
    • Creating hypotheses and A/B and MVT tests to help increase core client metrics such as conversions and order value 
    • Monitoring all tests and analysing results, providing insight and making recommendations for improvement
    • Working closely with development teams to design and run tests, and implement successful tests 
    • Developing a strong understanding of the products, competition, industry, marketing goals and objectives of each of the clients you work on
    • Monitoring industry trends
    • Developing junior team members’ knowledge of CRO and associated skills 
    • Efficiently managing your workload and that of junior team members
    • Continually improving our CRO offering and growing our client base
    • Building strong client relationships
    Our primary aim has always been to make our clients feel ecstatic with the results we generate for them. But we’re equally determined to ensure that each and every member of our team enjoys the best possible return for the time they spend working with us.

    We Commit. We Deliver. We deliver what we promise, when we promise it, and never let the sun go down on a problem.

    We can. We will. Together. We believe partnerships are powerful. The partnership with our clients, the partnership with our team members,. In a world where a 1% increment matters, and standing still is the start of decline, we are defined by our next step.

    So What. Whats Next? In a world where a 1% increment matters, and standing still is the start of decline, we are defined by our next step.

    Apply for the role